CRM usage has been exploding over the last five years.

Whether you are starting to investigate CRM or have been using Sage CRM for a while, it's beneficial to understand what's driving this demand.

We now live in a customer experience economy. Your customers demand consistent, high-quality experiences or else they’ll move on to competitors.

Continuing to use silos of information locked away in email and spreadsheets and sticky notes limits your ability to respond quickly and accurately. It doesn't scale, resulting in profit erosion and eventual loss of business, even from long-time customers. You may already be experiencing this.

In this year's keynote address, Peter Wolf of Azamba Consulting Group highlights how CRM gives you and your team the tools you need to stay connected with your customers, partners, and team members to maintain the high-quality customer relationships you need to succeed!

NOTE: If you are already using Sage CRM, this session will open your eyes to new ways to take advantage of your investment.

Getting your business—and your employees—on board with the benefits of a CRM system can be tough, but you won't succeed without buy-in from top to bottom.

Join David Beard of Sage to learn how to tactically introduce and manage a Sage CRM discussion into your business. We will blend traditional "uncovering needs and building value" ideas with advice on how to connect CRM features to clear employee and business benefits *and* highlight why buy-in matters more than ever before.

Sage CRM is strategically focused on adding a strong CRM toolset to extend the return on investment for our Sage financial customers across the globe.

Join Jeff Richards and David Beard of Sage as they highlight the recent releases and take a high-level look at the near-future for Sage CRM!

Join David Beard as he shows you how to get the best use out of the resources published in Sage City.

This global community has over 10,000 members focused exclusively on integrated Sage CRM. Within the blogs and forums of Sage City, you'll find information and resources that will help you resolve issues and improve your usage of Sage CRM.

We will also explore how to get the most out of the documentation, articles, free training videos, and code libraries that help make Sage CRM one of the best-resourced products within the Sage portfolio.

Are you tired of copying and pasting emails to CRM? Is your sales team not updating CRM with contact details? Is your CRM user adoption poor and killing your return on investment?

Take your Outlook integration with Sage CRM to the next level with Accelerator for Sage CRM and view your Sage CRM and Sage 300 data from within Outlook, create entities from emails, save emails, log call notes, and more!

Join Marc Reidy of CRM Together as he showcases what Accelerator can do for your team.

Take your system to the next level using the Greytrix version of Sage 100 integration to Sage CRM!

In this session, Dan Cousins will review the design, functionality, features, benefits, and key differences between this integration and Sage's free integration.

Adding Sage CRM to your existing Sage 300 infracture is a great idea!

Done properly, this can move your software past accounting-only to a true enterprise planning system.

Done poorly, it can cost a lot with no obvious benefits.

In this session, Paul Caron of Caron Business Solutions will walk you through a planned and deliberate approach to maximize benefits and minimize costs when adding Sage CRM to Sage 300.

Remote sales don’t have access to customer data? Sales have to wait to return to the office to log updates? Can’t customize the system as you want? Need to file emails from your iOS/Android smartphone?

With MobileX, your Sage CRM system becomes the most powerful collaboration tool in your business. MobileX is a web-based Mobile solution for Sage CRM that can be rolled out to any device with a simple URL. You can log phone call notes and emails, navigate your data and view your sales pipeline, record customer visits, take notes on training, and more!

Join Marc Reidy of CRM Together to see what MobileX can do for your business.

Greytrix, a Sage Gold Development Partner, helps organizations enrich customer experiences with their 'Productivity Suite' comprising of Self Service Portal, CTI, and Business Manager for Sage CRM.

Join Dhiraj Singh of Greytrix to see what the Productivity Suite can do for your business!

TimeLinx PSM (Project and Service Management) is a powerful tool entirely embedded within Sage CRM that extends the functionality of the entire customer, project, and service delivery lifecycle in a single system, reducing errors and duplicate data entry, enabling faster time to cash, and offering real-time reporting along with alerts and notifications.

TimeLinx PSM converts closed opportunities to projects, enabling users to manage tasks, time and expense, inventory, assetts on through to scheduling and dispatch and service delivery integrated with your accounting solution. TimeLinx also includes a complete mobile solution that supports any smartphone or tablet.

If you are a project or service organization using Sage CRM, you will definitely want to join Jeff Gregorec of TimeLinx to learn how TimeLinx PSM can improve your project and service management!

Sage CRM has a powerful and simple-to-use set of APIs.

In this session, Jeff Richards of Sage will explain how these APIs are being made central to Sage's plans for Sage CRM, how the product is being opened up for integration through its software development kit (SDK), developer resources, and 3rd-party tools—and what it all means for your business.>

Take advantage of artificial intelligence, natural language, and machine learning from anywhere, anytime!

Now, like searching on the Internet, anyone can build reports and dashboards from Sage using plain English!

Join Joni Girardi of DataSelf to see:

• how to use natural language for report and dashboard creation
• must-have reports and dashboards for unparalleled insights
• a 30-minute deployment overview
• how data warehousing can add value to your business

Join Marc Reidy of CRM Together for an add-on showcase packed with tools to generate more value from Sage CRM, including:

Editable Grids to speed up data entry and improve the user experience
Self-Service Portal to empower your customers by providing an online portal integrated to Sage CRM allowing customers to build their own orders that push to Sage 100/300
FREE open source tools to speed up quote creation, enable inline editing and signature capture, and add a WYSIWYG Editor to your Sage CRM screens

Plus, see how to expose Crystal Reports via Sage CRM!

Give your CRM users the option to display all of your CRM company records in Google Maps with the Google Maps Add-on for Sage CRM!

Different pinpoint colors differentiate between Customer and Prospect companies. You can also search for leads from the Google Maps interface and add them directly to CRM as Prospects. If your salespeople do route sales, there is also the option to build pre-defined routes with this addon.

Join Don Grubor of Effective solutions to see what the Google Maps add-on can do for your team.

Integration is the key to any successful Sage CRM implementation.

In this session, Jeff Tweardy of CAT Consulting will show you how to make enhancements to allow users to access data easier and more efficiently.