BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Central Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200716T193853Z DESCRIPTION: \n\nHow to Log a Support Case so it gets Investigated and Reso lved Quickly\nNamita Kapoor\, Sage\n2:00-2:30 p.m. CST\n\n\nNamita Kapoor of Sage explores the lifecycle of a support case\, explaining how a proble m experienced by a customer is investigated and escalated until the end so lution is provided. \n\nShe will also highlight the importance of each of the actors in the process and explain what you can do to speed the resolu tion of your cases.\n\n\n\n1-2 days prior to the conference\, \nregistered attendees will be emailed \na pair of URLs for Track 1 & Track 2\;\nthese URLs are unique to you and\nnot meant to be shared!\n\nTo join this sessi on\, use the unique URL for Track 1\nsent to your conference-registered em ail address\n\n\n\nIf you have not yet registered\, do so at\ncrmuserconfe rence.com \n\nIf you registered but do n ot have your URLs by July 27\, \ncheck your spam folder. If the URLs are n ot in spam\, \ncontact events@presentergroup.com \n\n DTEND;TZID="Central Standard Time":20200728T143000 DTSTAMP:20200716T193853Z DTSTART;TZID="Central Standard Time":20200728T140000 LAST-MODIFIED:20200716T193853Z LOCATION:Sage CRM User Conference PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:How to Log a Support Case so it gets Investigated an d Resolved Quickly - Sage CRM User Conference TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E008000000006011C596965AD601000000000000000 01000000057108492D5BCB64F8F286F9E56E30B13 X-ALT-DESC;FMTTYPE=text/html:\n\n\n\n\n\n\n\n\n

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\n\n
How to Log a Support Case so it gets Investigated and Re solved Quickly
\n\n
Namita Kapoor\, Sage
\n\n
2:00-2:30 p.m. CST
\n
\n\n
Namita Kapoo r of Sage explores the lifecycle of a support case\, explaining how a prob lem experienced by a customer is investigated and escalated until the end solution is provided.
\n\n
She will also highlight the importance of each of t he actors in the process and explain what you can do to speed the resoluti on of your cases.
\n
\n
\n\n
1-2 days prior to the c onference\,
\nregistered attendees will be emailed
\na pair of URLs for T rack 1 &\; Track 2\;
\nthese URLs are unique to you and
\n not mean t to be shared! \n\n
To join this session\, use the unique URL for Track 1
\ns ent to your conference-registered email address
\n
\n
\n\n
If you have not yet reg istered\, do so at
\ncrmuserconference.com \;
\n\n
If you reg istered but do not have your URLs by July 27\,
\ncheck your spam folder. If the URLs are not in spam\,
\ncontact events@presentergroup.com
\n\n\n X-MICROSOFT-CDO-BUSYSTATUS:BUSY X-MICROSOFT-CDO-IMPORTANCE:1 X-MICROSOFT-DISALLOW-COUNTER:FALSE X-MS-OLK-AUTOFILLLOCATION:FALSE X-MS-OLK-CONFTYPE:0 BEGIN:VALARM TRIGGER:-PT15M ACTION:DISPLAY DESCRIPTION:Reminder END:VALARM END:VEVENT END:VCALENDAR